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Lease Management20 min readJanuary 14, 2026

How to Raise Rent Legally: A Step-by-Step Guide for Every State

Raising rent incorrectly can expose you to legal liability and lose you good tenants. This guide covers proper notice periods by state, rent increase best practices, how rent control affects your ability to raise rents, and how to communicate increases professionally.

Matthew Luke
Matthew Luke
General Manager, VerticalRent
How to Raise Rent Legally: A Step-by-Step Guide for Every State

Last spring, I received a frantic call from a landlord named Michael who owns four rental properties in Ohio. He'd sent rent increase notices to all his tenants the previous week—increases of $150 per unit to keep pace with rising property taxes and insurance costs. Within days, two tenants threatened legal action, one filed a complaint with the local housing authority, and the fourth simply refused to pay the new amount. Michael's mistake? He'd given only 15 days' notice and hadn't checked whether his city had recently enacted rent stabilization measures. Understanding how to raise rent legally isn't just about knowing you have the right to increase rent—it's about following the precise procedures that protect both your investment and your tenant relationships.

Over my 15+ years in property management, I've watched countless independent landlords make similar mistakes. Some lose thousands in legal fees. Others face penalties that dwarf the rent increase they were seeking. A few have even been forced to refund months of "illegally collected" rent increases because they didn't follow proper notification procedures. The reality is that rent increase laws vary dramatically not just from state to state, but often from city to city within the same state. What's perfectly legal in Texas might get you sued in California or New York.

The good news? Once you understand the framework, raising rent becomes a straightforward process. This comprehensive guide will walk you through everything you need to know: the legal foundations that govern rent increases, state-by-state requirements, proper notice procedures, documentation best practices, and strategies for maintaining positive tenant relationships even when asking for more money. Whether you own a single rental property or manage a portfolio of fifteen units across multiple states, you'll find actionable guidance tailored to independent landlords like yourself. By the end of this guide, you'll have a complete roadmap for implementing rent increases that are legally compliant, professionally executed, and designed to minimize tenant turnover.

How to Raise Rent Legally: A Step-by-Step Guide for Every State — visual guide for landlords

What You'll Learn in This Guide

  • The fundamental legal principles that govern rent increases across all 50 states, including the critical differences between lease types
  • State-by-state notice requirements and rent control regulations that directly impact when and how much you can raise rent
  • Step-by-step procedures for calculating appropriate rent increases based on market data, property improvements, and operating costs
  • Documentation and record-keeping practices that protect you from legal challenges and tenant disputes
  • Communication strategies that maintain positive tenant relationships while implementing necessary rent adjustments
  • How to leverage technology and automation to streamline the rent increase process while ensuring compliance

Before diving into specific procedures, it's essential to understand the legal framework that governs your ability to raise rent. At its core, the landlord-tenant relationship is contractual—your lease agreement creates binding obligations for both parties. This means your ability to increase rent depends primarily on what your lease says and what state and local laws permit. Most landlords don't realize that the lease they signed actually limits their flexibility more than any government regulation.

For fixed-term leases (typically 12-month agreements), you generally cannot raise rent during the lease term unless the lease explicitly includes a rent escalation clause. This is why understanding the difference between a month-to-month vs annual lease matters so much for your rent increase strategy. With month-to-month arrangements, you have significantly more flexibility to adjust rent—provided you give proper notice. However, this flexibility comes with trade-offs, as tenants can also leave with the same notice period.

The legal principle of "quiet enjoyment" also plays a role in rent increases. While you have the right to seek fair market rent for your property, courts have consistently held that landlords cannot use rent increases as a form of retaliation against tenants who exercise their legal rights. For example, if a tenant files a legitimate complaint about habitability issues and you respond with a significant rent increase, you could face a retaliation claim—even if the increase was otherwise justified by market conditions.

Critical Legal Principle: In most jurisdictions, the burden of proving a rent increase was not retaliatory falls on the landlord, not the tenant. This means you need documentation showing your rent increase was planned before any tenant complaint or based on legitimate business factors unrelated to tenant actions.

Another foundational concept is the distinction between rent control and rent stabilization. Rent control typically refers to strict limits on how much rent can be charged, often tied to a base year. Rent stabilization is somewhat more flexible, usually allowing annual increases but capping them at a certain percentage or tying them to inflation indices. Currently, only a handful of states have statewide rent control or stabilization measures, but many individual cities and counties have enacted their own regulations. This patchwork approach means you must research not just your state laws but your specific municipality's ordinances.

Finally, federal fair housing laws intersect with rent increases in important ways. While you can set rent at whatever level the market will bear in most areas, you cannot use rent increases to discriminate against protected classes. Raising rent only for families with children, or increasing rent disproportionately for tenants of a particular race or national origin, violates federal law regardless of your state's rent regulations. Tools like VerticalRent's automated rent analysis help ensure your increases are based on objective market data, providing documentation that your decisions were economically—not discriminatorily—motivated.

State-by-State Rent Increase Notice Requirements

One of the most common mistakes landlords make is providing insufficient notice before a rent increase takes effect. Notice requirements vary significantly across states, and failing to meet them can invalidate your entire rent increase—even if it was otherwise reasonable and legal. In some cases, tenants can continue paying the old rent amount until you provide proper notice and the required waiting period passes.

The table below summarizes notice requirements for the most populous states. Note that these are minimum requirements—local ordinances may require longer notice periods, and increases above certain thresholds often trigger extended notice requirements even in states without rent control.

State Notice Required (Month-to-Month) Notice Required (Fixed-Term at Renewal) Rent Control Status
California 30 days (≤10% increase); 90 days (>10%) 30-90 days depending on increase amount Statewide cap (AB 1482): 5% + local CPI, max 10%
Texas 30 days (unless lease specifies otherwise) No state requirement; per lease terms No rent control; preemption law prohibits local control
Florida 30 days for monthly; 15 days for weekly No state requirement; per lease terms No statewide control; preemption in effect
New York 30 days (≤5%); 60 days (>5% or 1+ year tenancy) 30-90 days depending on tenancy length Rent stabilization in NYC and some counties
Illinois 30 days No state requirement; per lease terms Chicago has specific ordinances; no statewide control
Pennsylvania 30 days No state requirement; per lease terms No rent control; Philadelphia has some protections
Ohio 30 days No state requirement; per lease terms No rent control
Georgia 60 days No state requirement; per lease terms No rent control
North Carolina 30 days (unless lease specifies otherwise) No state requirement; per lease terms No rent control
Arizona 30 days No state requirement; per lease terms No rent control; preemption law in effect

For landlords operating in multiple states or in states with complex local regulations, staying compliant requires constant vigilance. This is where technology becomes invaluable. VerticalRent automatically tracks Rent Increase Notice Requirements based on your property's location and alerts you to upcoming deadlines, ensuring you never miss a notice window or run afoul of local ordinances.

Multi-State Landlord Alert: If you own properties in different states, never assume that what works in one location will work in another. Create separate rent increase calendars for each state and consider using property management software that adjusts procedures automatically based on property location.

It's also crucial to understand that notice periods typically mean calendar days, not business days, and usually must provide a full notice period. If you're required to give 30 days' notice and you want the increase effective on July 1st, your notice must be delivered by May 31st at the latest—and earlier is always safer to account for delivery times. Some states also require that notice be given before the start of the rental period, not just 30 days before the increase takes effect, which can create confusion for landlords unfamiliar with local rules.

Rent Control and Stabilization: Where Limits Apply

Rent control remains one of the most contentious issues in housing policy, and the regulatory landscape has shifted significantly in recent years. As of 2026, seven states and the District of Columbia have some form of rent regulation that directly limits how much landlords can increase rent. However, dozens of cities and counties within otherwise unregulated states have enacted their own measures, creating a complex compliance environment for independent landlords.

Understanding where rent control applies—and where it doesn't—is essential for legal compliance. The following states currently have statewide rent regulations or allow local rent control ordinances:

  • California: The Tenant Protection Act (AB 1482) caps annual increases at 5% plus local CPI, with a maximum of 10%. Many cities like Los Angeles, San Francisco, and Oakland have stricter local ordinances that supersede state law for covered properties.
  • New York: Rent stabilization covers approximately one million apartments in New York City and some surrounding counties. The Rent Guidelines Board sets annual increase limits.
  • Oregon: The first state to enact statewide rent control (SB 608), limiting increases to 7% plus CPI annually, with exemptions for buildings less than 15 years old.
  • New Jersey: No statewide control, but over 100 municipalities have local rent control ordinances.
  • Maryland: Several counties including Montgomery County and Prince George's County have rent stabilization programs.
  • Maine: Portland and other cities have enacted local rent control measures following state enabling legislation.
  • Minnesota: St. Paul and Minneapolis have implemented rent stabilization policies.

Conversely, many states have enacted "preemption" laws that prohibit local governments from implementing rent control. States like Texas, Florida, Arizona, and Georgia have strong preemption statutes, meaning landlords in these states have certainty that no local rent caps will apply to their properties—though tenant advocates continue to push for changes to these laws.

Exemptions and Special Cases

Even in rent-controlled areas, not all properties are covered. Common exemptions include:

  • New construction: Buildings constructed after a certain date (often 15-20 years ago) are frequently exempt
  • Single-family homes: Many rent control laws exempt single-family residences, particularly when not owned by corporations
  • Owner-occupied properties: Small properties where the owner lives on-site may be exempt
  • Subsidized housing: Properties with government subsidies often have their own rent regulation frameworks
  • Luxury units: Some jurisdictions exempt units above certain rent thresholds

Determining whether your property is covered requires careful analysis of local ordinances. I recommend consulting with a local real estate attorney if you're uncertain, as the penalties for violating rent control can be severe—including treble damages, attorney's fees, and mandatory rent rollbacks. VerticalRent's property compliance checker can help identify whether your properties are in rent-controlled areas and flag applicable exemptions based on property characteristics.

Calculating Your Rent Increase: Market Analysis and Cost Factors

Determining the right rent increase amount requires balancing multiple factors: market conditions, your operating costs, tenant retention goals, and legal limits where they apply. An increase that's too modest leaves money on the table and may not keep pace with your rising expenses. An increase that's too aggressive risks tenant turnover—which typically costs far more than the incremental rent you'd gain. The sweet spot lies in understanding your local market deeply and making data-driven decisions.

Start with a comprehensive market analysis. This means researching comparable properties in your area—units with similar square footage, bedroom count, amenities, and condition—and determining their current asking rents. Focus on properties within a one-mile radius in urban areas or within your specific neighborhood in suburban locations. Look at both listed rents and actual lease prices where available, as there's often a gap between asking and signed rents.

Market Research Best Practice: Don't just check rental listings once. Track comparable properties over 2-3 months to understand seasonal fluctuations and true market clearing prices. Properties listed but never rented at a certain price tell you where the ceiling is; properties that rent immediately tell you where demand is strongest.

Next, calculate your operating cost increases over the past year. Common cost drivers that justify rent increases include:

  • Property taxes: Assessments often increase annually, and landlords can legitimately pass these increases to tenants
  • Insurance premiums: Property and liability insurance has risen dramatically in many areas, particularly in disaster-prone regions
  • Utility costs: If you pay any utilities, increased rates directly impact your bottom line
  • Maintenance and repairs: Rising labor costs and material prices affect ongoing property maintenance
  • Capital improvements: Major upgrades that benefit tenants (new appliances, HVAC systems, security features) justify higher rents
  • HOA fees: Increases in community association dues must be absorbed somewhere

VerticalRent's AI-powered rent analysis tool pulls data from multiple listing sources, county records, and market databases to provide real-time comparable rent analysis. The system considers not just current listings but historical rent trends, vacancy rates, and seasonal patterns to recommend an optimal rent increase that maximizes revenue while maintaining competitive positioning. This removes the guesswork from pricing decisions and provides documentation supporting your increase amount.

The 3-5% Rule and When to Break It

A common rule of thumb suggests annual rent increases of 3-5% keep pace with inflation and market appreciation without triggering excessive tenant turnover. In stable markets, this approach works well. However, several situations may justify larger increases:

  • Your current rent is significantly below market rate (often happens with long-term tenants)
  • You've made substantial improvements to the property
  • Local market rents have spiked due to supply constraints or population growth
  • Your operating costs have increased beyond typical inflation
  • The property was previously discounted due to conditions you've since corrected

When implementing above-average increases, additional notice time (even beyond legal minimums), clear communication about the rationale, and phased implementation can help maintain tenant relationships. Some landlords successfully implement larger increases by offering multi-year leases that lock in smaller annual increments rather than imposing one large adjustment.

Property management guide — how to raise rent legally

Proper Notice Procedures: Documentation and Delivery

Delivering proper notice is where many otherwise-compliant rent increases fail. Courts interpret notice requirements strictly, and technical defects can invalidate your increase entirely. Understanding not just when to give notice but how to deliver it properly is essential for protecting your rights as a landlord.

Most states accept multiple methods of notice delivery, but the safest approach is always to use a method that creates a documented record. Here are the most common delivery methods and their relative strengths:

Delivery Method Proof of Delivery Recommended Use Potential Issues
Certified Mail with Return Receipt Strong - USPS documented Primary method for formal notices Tenant may refuse delivery
Personal Hand Delivery (witnessed) Strong - with witness signature When tenant is avoiding certified mail Requires physical presence and witness
First-Class Mail Weak - no delivery confirmation Secondary backup method only No proof tenant received notice
Posting on Door Medium - with photo documentation When other methods fail; state-dependent Not accepted in all jurisdictions
Email Medium - delivery records available Only if lease specifically permits May not satisfy legal requirements
Property Management Portal Strong - timestamped system records When combined with email/mail notice Must be authorized in lease

The gold standard approach combines multiple methods: send the notice via certified mail with return receipt requested, and simultaneously send a copy through your property management portal or email. This redundancy ensures you have proof of delivery even if the tenant claims they never received the notice. VerticalRent automatically generates compliant rent increase notices, tracks delivery status, and maintains a complete audit trail—eliminating the paperwork burden while ensuring bulletproof documentation.

Essential Elements of a Rent Increase Notice

Your rent increase notice must contain specific information to be legally effective. While exact requirements vary by jurisdiction, a compliant notice typically includes:

  • Date of the notice
  • Tenant's full legal name(s) and property address
  • Current rent amount
  • New rent amount (with effective date)
  • Amount of the increase (in dollars and/or percentage)
  • Notice period reference (e.g., "This notice is provided in accordance with [state statute] requiring 30 days' notice")
  • Landlord's name and contact information
  • Any required legal disclosures specific to your jurisdiction

Avoid including extraneous information that could create confusion or provide grounds for dispute. The notice should be straightforward and professional—this isn't the place for explanations or justifications. Those conversations can happen separately if the tenant inquires.

Timing Your Rent Increase Strategically

When you raise rent matters almost as much as how much you raise it. Strategic timing can significantly impact tenant acceptance, vacancy risk, and your overall return on investment. The best time to implement rent increases depends on several factors unique to your market and property.

For leases approaching renewal, the lease renewal process landlords follow should integrate rent increase considerations from the start. Begin analyzing market data and planning any increase at least 90 days before lease expiration—even if your state only requires 30 days' notice. This gives you time to research comparables, evaluate your tenant's payment history, and decide whether a renewal offer makes sense at all.

Consider these timing factors when planning rent increases:

  • Seasonal rental demand: In most markets, rental demand peaks in late spring through early fall. Raising rent with a lease renewal timed for May through August gives you maximum leverage and reduces vacancy risk if the tenant moves out.
  • Local economic conditions: Major employer layoffs or economic downturns in your area may warrant delaying increases to retain reliable tenants.
  • Tenant circumstances: If you have an excellent long-term tenant, timing increases to avoid their known financial stress periods (job transitions, family changes) can preserve the relationship.
  • Your cost structure: Align rent increases with your major expense timing—if property taxes are reassessed in January, implement your increase to coincide.
  • Portfolio management: Stagger increases across your properties rather than raising all rents simultaneously, reducing the risk that multiple vacancies hit at once.
Pro Tip: The worst time to raise rent is immediately after a tenant experiences a negative event with the property—even if the timing is coincidental. If you've just dealt with a major repair issue or tenant complaint, delay your increase notice by a few weeks to avoid the appearance of retaliation.

For month-to-month tenants, you have more flexibility but also more vulnerability. These tenants can leave with minimal notice, so significant increases should be approached carefully. Consider offering a longer-term lease at a modest increase as an alternative to staying month-to-month at a higher rate. This strategy locks in occupancy while still improving your returns.

Handling Tenant Pushback and Negotiations

Even perfectly legal and reasonably-sized rent increases may generate tenant resistance. How you handle pushback often determines whether you retain a good tenant or face a costly turnover. The key is approaching negotiations professionally while maintaining your bottom-line requirements.

When a tenant objects to a rent increase, first listen to their specific concerns. Common objections fall into several categories, each requiring a different response:

  • "The increase is too high" – Provide market data showing comparable rents in the area. Offer to walk through the analysis that led to your increase amount.
  • "I can't afford it" – Explore whether a smaller increase with a longer lease term works. Consider a phased approach (half now, half in six months).
  • "I haven't gotten anything for this increase" – Document improvements you've made and rising costs you've absorbed. Consider timing increases with visible improvements.
  • "I've been a good tenant" – Acknowledge their track record. Explain that your costs have increased and you're offering them the opportunity to stay before marketing to new tenants.
  • "My neighbor pays less" – Explain that different lease terms, move-in dates, and market conditions affect individual rent levels. Don't disclose other tenants' specific rents.

Establish clear parameters before any negotiation begins. Know your minimum acceptable rent, what concessions you're willing to offer (parking space, storage unit, minor improvements), and your walk-away point. Remember that tenant turnover typically costs 1-2 months of rent when you factor in vacancy, marketing, cleaning, and potential repairs. A tenant offering to sign a two-year lease at a slightly lower increase may be worth more than holding firm and losing them.

Document all negotiation discussions and any agreements reached. If you agree to modify the original rent increase, create a formal lease amendment or renewal document reflecting the new terms. Verbal agreements about rent create confusion and potential legal problems down the road. VerticalRent's AI lease generation feature can quickly produce compliant amendments reflecting negotiated terms, ensuring your agreements are properly documented.

When to Hold Firm vs. When to Compromise

Not every tenant is worth retaining, and not every objection deserves accommodation. Consider holding firm on your increase when:

  • The increase simply brings rent to market level after years of below-market rates
  • The tenant has a history of late payments or other lease violations
  • Local vacancy rates are low and qualified applicants are plentiful
  • The tenant's demands are unreasonable or accompanied by threats

Consider compromising when:

  • The tenant has an excellent payment history and maintains the property well
  • Local vacancy rates are elevated or seasonal timing is poor
  • The compromise still achieves your minimum rent requirements
  • The tenant offers a longer lease term in exchange for a smaller increase

Special Situations: Section 8, Senior Tenants, and Protected Classes

Certain tenant populations require additional consideration when implementing rent increases. While you generally have the same rights to raise rent regardless of tenant characteristics, specific programs and protections create additional requirements you must navigate carefully.

Section 8 and Housing Choice Voucher Tenants

If you accept Housing Choice Voucher (Section 8) tenants, rent increases must be approved by the local housing authority before implementation. The process typically works as follows:

  1. Notify the housing authority of your proposed rent increase (usually 60-90 days before desired effective date)
  2. The housing authority conducts a "rent reasonableness" determination comparing your request to local market rents
  3. If approved, the housing authority adjusts the voucher payment; the tenant's portion may or may not change
  4. If denied, you can appeal or wait 12 months to request another increase
  5. Once approved, send standard notice to the tenant with the new effective date

The housing authority approval process adds significant time to rent increases, so plan accordingly. Some landlords find that housing authorities are reluctant to approve increases that exceed a certain percentage, even if market data supports the higher rent. Maintaining good relationships with your local housing authority staff helps smooth this process.

Age and Disability Considerations

Federal and state fair housing laws prohibit discrimination based on disability and familial status (including age of children). While you can raise rent for elderly or disabled tenants just as you would for anyone else, you must ensure your increase decisions aren't based on their protected status. Never assume that elderly tenants should pay lower rent, or raise rent specifically because you want to encourage a disabled tenant to leave.

Some states and localities have additional protections for senior tenants, including:

  • Extended notice periods for tenants over a certain age (often 62 or 65)
  • Limits on rent increases for senior tenants in certain programs
  • Just-cause eviction requirements that prevent ending tenancies without specific reasons
  • Relocation assistance requirements for substantial rent increases

Research your local laws carefully, and when in doubt, provide extra notice and document your business justification for any rent increase to tenants in potentially protected categories. VerticalRent's AI risk scoring analyzes rent increase decisions for potential fair housing concerns, flagging situations where additional documentation or legal review might be advisable.

Documentation and Record-Keeping Best Practices

Proper documentation serves two essential purposes: protecting you in legal disputes and providing data for better business decisions over time. Every rent increase should be supported by a paper trail that demonstrates compliance with legal requirements and business justification for the increase amount.

For each rent increase, maintain the following documentation:

  • Market analysis: Comparable rental data used to determine the increase amount, with sources and dates
  • Cost documentation: Records of increased operating expenses (tax bills, insurance declarations, utility statements)
  • Notice copy: The exact notice sent to the tenant, with date of creation
  • Proof of delivery: Certified mail receipts, return receipts, delivery confirmations, or witness statements
  • Tenant communications: Any emails, letters, or documented phone conversations about the increase
  • Final agreement: Lease renewal, amendment, or new lease reflecting the accepted rent amount
  • Payment records: Documentation that the tenant began paying the new amount (confirming acceptance)

Organize these records by property and tenant, not just chronologically. When a dispute arises—sometimes years after the fact—you need to be able to quickly locate all documentation related to that specific rent increase. Digital storage with consistent naming conventions (Property Address_TenantName_RentIncrease_Date) makes retrieval straightforward.

Retention periods for landlord-tenant records vary by state, but maintaining rent increase documentation for at least seven years after the tenancy ends provides protection against most potential claims. Some landlords retain records indefinitely, especially for properties in heavily regulated jurisdictions.

VerticalRent automatically creates and stores all rent increase documentation in a centralized, searchable system. Every notice, delivery confirmation, and tenant response is logged with timestamps, creating an audit trail that stands up to legal scrutiny. This eliminates the shoebox-full-of-receipts approach that leaves too many landlords vulnerable when disputes arise.

Technology Solutions for Streamlined Rent Increases

Modern property management technology has transformed what was once a paperwork-intensive, error-prone process into a streamlined workflow. For independent landlords managing multiple properties, the right technology stack can be the difference between compliant, professional operations and costly mistakes.

Key technology features to look for in a rent increase management system include:

  • Automated compliance tracking: System awareness of state and local notice requirements, automatically adjusting procedures based on property location
  • Market rent analysis: Integration with rental data sources to provide current comparable rent information
  • Notice generation: Templates that include all required elements and adjust for jurisdictional requirements
  • Multi-channel delivery: Ability to send notices via mail, email, and portal simultaneously with delivery tracking
  • Documentation storage: Centralized, searchable storage for all rent increase records
  • Deadline reminders: Automated alerts when notice windows are approaching
  • Rent roll management: Easy updating of rent amounts once increases take effect

VerticalRent was designed specifically for independent landlords facing these challenges. As an AI-native platform, it goes beyond simple automation to provide intelligent assistance throughout the rent increase process. The system analyzes your properties' rent relative to market conditions and proactively suggests when increases are warranted. When you decide to proceed, it generates compliant notices, tracks delivery, and updates your rent roll automatically—all while maintaining the documentation trail you need for legal protection.

For landlords still using spreadsheets and paper files, the transition to modern property management software typically pays for itself within months through reduced administrative time, fewer compliance errors, and better rent optimization. The peace of mind that comes from knowing your processes are legally compliant is difficult to quantify but invaluable when disputes arise.

Your Complete Rent Increase Checklist: Implementation Steps

This comprehensive checklist walks you through implementing a rent increase from initial planning through execution. Follow these steps to ensure compliance while maintaining positive tenant relationships.

  1. Review your lease terms (90+ days before desired effective date)

    Verify whether your current lease is fixed-term or month-to-month. For fixed-term leases, identify the renewal/expiration date and any rent escalation clauses. Determine whether the lease requires specific notice periods that exceed state minimums.

  2. Research legal requirements (90+ days before)

    Confirm your

Legal Disclaimer

VerticalRent and its authors are not attorneys, CPAs, or licensed legal or financial advisors, and nothing on this site constitutes legal, tax, or professional advice. The information in this article is provided for general educational purposes only. Landlord-tenant laws, eviction procedures, security deposit rules, and tax regulations vary significantly by state, county, and municipality — and change frequently. Nothing on this site creates an attorney-client relationship. Always consult a licensed attorney or qualified professional in your jurisdiction before taking any action based on information you read here.

Matthew Luke
Matthew Luke
General Manager, VerticalRent · Independent Landlord

Matthew Luke co-founded VerticalRent in 2011. He's an active landlord and has managed hundreds of tenant relationships across his career.