Tenants submit requests with photos. AI triages urgency. You assign vendors in one click. Before-and-after photos prove the work was done — all tracked in a single dashboard.
Tenant portal included on all plans · AI triage is 3 credits · Vendor network free to access
Claude AI reads the tenant's description, analyzes photo attachments, and instantly assigns an urgency level — Emergency, Urgent, or Routine — so you know exactly what needs your attention right now.
Burst pipe, gas leak, no heat in winter, electrical hazard
Immediate dispatch — AI notifies landlord instantly
Broken appliance, roof leak, HVAC not cooling in summer
Response required within 24–48 hours
Dripping faucet, squeaky door, touch-up painting
Schedule at next available opening
"The kitchen sink has been draining slowly for a week and now won't drain at all. Water is standing in the sink. I tried Drano but it didn't help."
Complete blockage — not an emergency but should be resolved within 48 hours. Recommend a licensed plumber for drain snaking. Avoid chemical treatments further.
From tenant request to completed job — everything in one place.
Tenants submit requests with photos from their phone. No texting, no calls in the middle of the night.
Claude AI reads the request, categorizes urgency (emergency / urgent / routine), and suggests the right trade to call.
Assign jobs to your trusted vendors or find new ones in the VerticalRent service pro network — right from the request.
Vendors upload before and after photos directly to the job. You see everything without stepping foot in the unit.
Landlord, tenant, and vendor are all notified at each status change — submitted, assigned, in progress, complete.
Every job auto-logs to your expense ledger with cost, vendor, date, and property — ready for Schedule E at tax time.
A clear process for landlords, tenants, and vendors.
Tenant opens the app, describes the issue, attaches photos, and hits send.
Claude AI categorizes urgency, recommends the trade type, and flags true emergencies immediately.
Approve the job, assign a vendor, set a budget. One click.
Vendor completes the work, uploads photos. Tenant gets a completion notification. Cost logs automatically.
Give your tenants a proper portal and yourself a clear audit trail.
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