Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and ScreenForge Labs LLC, a Florida limited liability company doing business as VerticalRent ("VerticalRent," "we," "us," or "our"), governing your access to and use of the VerticalRent platform, website, mobile applications, and all related services (collectively, the "Services").

By creating an account, accessing the Services, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Services.

2. Description of Services

VerticalRent provides a technology platform connecting three categories of users:

• Landlords: Property owners and managers who use the platform to list vacancies, screen applicants, generate leases, collect rent, manage maintenance, and track income and expenses.
• Renters/Applicants: Individuals seeking residential rental housing who use the platform to apply for rentals, view their rental history, and manage their tenancy.
• Service Professionals: Licensed or independent contractors who receive maintenance job assignments through the platform and receive payment for completed work.

VerticalRent is a technology platform, not a real estate broker, property management company, screening agency, or licensed contractor. We facilitate connections and provide tools — we are not a party to any lease agreement, rental transaction, or service contract formed between users.

3. Eligibility

To use VerticalRent, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding contract;
• Not be barred from receiving services under applicable law; and
• Provide accurate, current, and complete information during registration and maintain the accuracy of that information.

4. Account Registration and Security

You must create an account to access most features of the Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@verticalrent.com of any unauthorized use of your account.

You may not share your account credentials with any other person or allow any other person to access your account. We reserve the right to terminate accounts that we believe are being shared or misused.

5. Subscription Plans and Fees

VerticalRent offers both free and paid subscription tiers. Paid subscriptions are billed on a monthly or annual basis. By subscribing to a paid plan, you authorize VerticalRent to charge your payment method on a recurring basis until you cancel.

Subscription fees are non-refundable except as required by applicable law or as expressly stated in these Terms. You may cancel your subscription at any time; cancellation will take effect at the end of the current billing period and you will retain access through the end of that period.

We reserve the right to modify subscription pricing with at least 30 days' prior notice. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

6. AI Credits

Certain AI-powered features within the platform consume AI credits from your account balance. Credits may be earned through your subscription plan or purchased separately. Credits are non-refundable and non-transferable. Unused credits do not roll over beyond the period specified for your subscription tier, except for purchased credit bundles which do not expire.

7. Tenant Screening and FCRA Compliance

Tenant screening services on VerticalRent involve the procurement and use of consumer reports as defined by the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) ("FCRA"). By using tenant screening features, you agree to the following:

• Permissible Purpose. You will only request consumer reports for the permissible purpose of evaluating an applicant's suitability as a residential tenant.
• Applicant Consent. You will obtain and document the applicant's written consent before ordering any screening report.
• Adverse Action. If you take adverse action against an applicant based in whole or in part on information in a consumer report, you will provide the applicant with a compliant adverse action notice as required by the FCRA.
• No Improper Disclosure. You will not share, sell, or otherwise disclose consumer report information to any third party or use it for any purpose other than the specific rental decision for which it was obtained.
• Record Retention. You will retain records of your screening orders and adverse action notices in accordance with applicable law.

Violation of the FCRA may subject you to civil liability, regulatory enforcement, and termination of your VerticalRent account. VerticalRent is not liable for your failure to comply with the FCRA.

8. Application Fees

Landlords may charge applicants an application fee. Application fees are collected through the platform and split between VerticalRent and the landlord pursuant to the fee structure disclosed in your account settings. Application fees paid by renters are generally non-refundable once a screening order has been placed, as they cover the cost of the consumer reports obtained.

9. Rent Collection and Payment Processing

VerticalRent processes rent payments through Stripe. By using rent collection features, you agree to Stripe's Terms of Service in addition to these Terms. VerticalRent charges a flat platform fee per transaction, which is deducted before funds are disbursed to the landlord's connected Stripe account. Disbursement timing is subject to Stripe's standard processing schedule.

10. Service Professional Marketplace

Service professionals who receive jobs through VerticalRent agree that VerticalRent will collect a platform service fee of 10% of the total job cost before disbursing payment. Service professionals are independent contractors — not employees, agents, or partners of VerticalRent. VerticalRent does not supervise, direct, or control the work of service professionals and is not responsible for the quality, safety, or legality of services they provide.

11. AI-Generated Content

The platform provides AI-generated content including lease documents, risk score summaries, maintenance triage assessments, listing descriptions, and advisory responses. You acknowledge and agree that:

• AI-generated content is provided for informational and convenience purposes only and does not constitute legal advice;
• You are solely responsible for reviewing AI-generated lease documents and ensuring they comply with applicable law before use;
• AI risk scores are one input into a hiring decision and should not be the sole basis for accepting or rejecting an applicant; and
• VerticalRent makes no warranty that AI-generated content is accurate, complete, or suitable for any particular purpose.

12. Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable federal, state, or local law;
• Use consumer report information for any purpose other than its intended permissible purpose;
• Discriminate against applicants on the basis of race, color, national origin, religion, sex, familial status, disability, or any other protected class under the Fair Housing Act or applicable state and local law;
• Post false, misleading, or fraudulent listings or information;
• Attempt to circumvent, disable, or interfere with the platform's security features;
• Scrape, harvest, or data-mine the platform or its content;
• Reverse engineer, decompile, or disassemble any portion of the Services; or
• Use the Services to transmit spam, malware, or any unsolicited communications.

13. Intellectual Property

All content, features, and functionality of the Services — including but not limited to software, text, graphics, logos, icons, images, and AI models — are owned by or licensed to ScreenForge Labs LLC and are protected by United States and international copyright, trademark, patent, and trade secret laws. You may not reproduce, distribute, modify, create derivative works of, or exploit any part of the Services without our prior written consent.

You retain ownership of any content you submit to the platform (property listings, documents, messages). By submitting content, you grant VerticalRent a non-exclusive, royalty-free, worldwide license to use, store, and display that content for the purpose of providing the Services.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. VERTICALRENT DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCREENFORGE LABS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VERTICALRENT IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

16. Indemnification

You agree to indemnify, defend, and hold harmless ScreenForge Labs LLC and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or relating to your use of the Services, your violation of these Terms, your violation of any applicable law, or your violation of any rights of a third party.

17. Dispute Resolution and Arbitration

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights or unauthorized use of consumer data.

Class Action Waiver. You waive any right to participate in any class action lawsuit or class-wide arbitration against VerticalRent.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. The seat of arbitration shall be Fort Myers, Florida.

18. Termination

We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, with or without notice, for any reason — including but not limited to violation of these Terms, FCRA violations, fraudulent activity, or extended inactivity.

Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall survive, including sections on intellectual property, disclaimers, indemnification, and dispute resolution.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the platform and updating the effective date. Your continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

20. Contact Us