If you have a credit freeze, fraud alert, or consumer statement on your Experian® credit profile, we will not be able to verify your identity since Experian® blocks all credit profile access under these circumstances. Experian® mandates that we verify the identity of our customers every 90 days (no exceptions) in order to view consumer report information on applicants. In order to verify your identity within VerticalRent, you will need to do one of the following:
For the protection of our customers, VerticalRent will only allow 2 failed verification attempts before blocking your account from being able to verify again. If you reach this limit, VerticalRent will reach out to you with next steps within 1-3 business days.