What if I have a credit freeze or fraud protection turned on?

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Q: What if I have a credit freeze or fraud protection turned on?

  Tenant Screening

If you have a credit freeze, fraud alert, or consumer statement on your Experian® credit profile, we will not be able to verify your identity since Experian® blocks all credit profile access under these circumstances. Experian® mandates that we verify the identity of our customers every 90 days (no exceptions) in order to view consumer report information on applicants. In order to verify your identity within VerticalRent, you will need to do one of the following:

  1. Remove your security freeze. Choose "Remove or Lift a Security Freeze"
  2. Remove your fraud alert. Choose "Removing a Fraud Alert" in the "Information You Should Know" section
  3. Verify the identity of someone else who is authorized to make a leasing decision on your behalf. Simply enter he/she's information on the Experian® Identity Verification page within VerticalRent. Remember, it's important to have this authorized user ready/nearby since you'll need them to answer the Experian® credit profile questions on the next step.

For the protection of our customers, VerticalRent will only allow 2 failed verification attempts before blocking your account from being able to verify again. If you reach this limit, VerticalRent will reach out to you with next steps within 1-3 business days.

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