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Frequently Asked Questions
We got your answers.
Who is behind VerticalRent?
Where is VerticalRent headquartered?
How long has VerticalRent been in business?
Is my information safe with VerticalRent?
What is FCRA and how is VerticalRent compliant?
What is CDIA and how is VerticalRent certified?
Is VerticalRent PCI-DSS compliant?
How do I reach customer support?
When is customer support available to answer questions?
Standard Support vs. Ultimate Support
What is Invite Tenant Screening?
What is Instant Tenant Screening?
Who pays for the reports?
Is a full credit report included?
VantageScore or FICO Score?
What is a VerticalRent Token?
What is Advanced Screening?
What is VerticalRent QualityCheck?
What is Online Identity Verification Service?
What is a Rental History Report?
Online Rental Applications
What is on the Rental Application?
How do I invite an applicant to VerticalRent?
What methods are there for inviting an applicant?
Who pays for the tenant screening reports?
Can I convert the tenant application into a lease agreement?
Can I modify what fields the applicant must complete on the rental application?
Can I collect just a rental application as a Basic subscriber?
What does the applicant see when I invite them via e-mail?
Do you require the applicant to pay or verify when requesting only a rental app?
Can I print the rental application?
Can I pay for the Credit Report myself as the Landlord?
Does upgrading to a Premium or Ultimate subscription require a contract?
Can I pay and run Criminal and Eviction Reports myself?
Can I Re-Use Your State-Specific Lease Agreements?
Do I have to upgrade to collect rent electronically?
Are there any hidden fees?
What if I only want an applicant's credit report?
How much is it for a State-specific Lease Agreement?
What is the VerticalRent Risk Free Guarantee?
How do I cancel my subscription service?
What is a VerticalRent portfolio?
What is a VerticalRent property?
What is a VerticalRent unit?
How do I add Properties?
How do I add Units?
How do I move in Tenants?
How do I move out Tenants?
How do I start Leases?
How do I end Leases?
Which Property Amenities can I track with VerticalRent?
What is my Loan-to-Value ratio?
Is there a limit on the # of property photos I can add?
How secure are the documents I upload to VerticalRent?
What is the Listed Units report?
What is the Vacant Units report?
Do you offer a free website for property or unit vacancies?
How can I quickly sort through all my properties?
Financials & Accounting
What is an Income and Expense Ledger?
What is a Chart of Accounts?
How do I add Income to the ledger?
How do I allocate income across multiple units?
How do I change the Balance?
If I enroll in online rent collection, will the ledger update automatically?
How can I see the Related Lease for a specific transaction?
Can I add attachments to a transaction?
How can I add notes to a specific transaction?
How do I remove a transaction from the ledger?
How do I edit a transaction from the ledger?
How do I print the details of a specific transaction?
How do I search across all of my transactions to find a specific one?
How do I flag a transaction for follow-up?
How do I invite my accountant or CPA to review my Income and Expense Ledger?
How do I export to Microsoft Excel?
How do I import transactions?
How do I synchronize VerticalRent with Quickbooks?
How do I add a Budget?
How do I monitor Budgets?
How do I generate an Income and Expense Report?
How do I generate a Schedule E Report?
What is the VerticalRent Trusted Landlord Seal?
How do I create a Vacancy Ad?
What do I need to create a Vacancy Ad?
What is a Mini-Site URL?
How do I share my Vacancy Ad by E-mail from VerticalRent?
How do I post my Vacancy Ad to Facebook, Twitter, or LinkedIn?
How do I post my Vacancy Ad on my Website?
How do I post my Vacancy Ad to CraigsList?
How can I use the QR code to help fill a vacancy?
Is the Apply Now button embedded on the Vacancy Ad?
How can I download your mobile app?
Residential Lease Agreements
What is an Adverse Action Notice?
What is a Landlord's Notice to Enter?
What is a Late Rent Notice?
What is a Rental Application?
What is an Eviction Notice?
What is a Renter's Inspection Worksheet?
What is a Move-In Letter?
What is a Rent Increase Letter?
What is a Pet Addendum?
What is a Lease Amendment?
What features are available in the tenant portal?
How do I invite a tenant to the Portal?
I am a Basic subscriber - can my tenants use the Portal?
What are the advantages of inviting tenants to the Portal?
Can I share documents with my tenants?
Can I accept digital signatures on lease agreements from the Portal?
Can I accept E-Rent payments from the Portal?
Can tenants securely message me from the Portal?
Can tenants submit maintenance requests from the Portal?
What is RentBureau and how do my tenants earn good credit from the Portal?
What future enhancements is VerticalRent making to the Portal?
Online Rent Collection
How does the tenant pay online?
Is the tenant portal secure?
Why a processing fee?
Can I collect convenience fees?
Are convenience fees necessary?
Is my ledger updated automatically?
Online rent collection is enabled, now what?
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