Why Having a Tenant Portal Is Important

If it seems as though you are drowning while trying to manage your rental property business, it is important to know that there are options available that can help.

  • Wednesday, September 24, 2014

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If it seems as though you are drowning while trying to manage your rental property business, it is important to know that there are options available that can help. Those options include a tenant or applicant portal. With this option, you are able to offer your clients an easy-to-use portal for doing everything from making maintenance requests to paying their rent online.

Using an online tenant portal, you can stop worrying that you will forget about or lose maintenance requests, thus putting your relationships with your tenants at risk. With the ability to have your tenants log maintenance requests online, they are able to do so at any time and any place. This means that they are able to log maintenance requests 24/7 and 365 days per year. As a result, you do not have to worry about your telephone ringing in the middle of the night and your tenants can ensure that their maintenance requests are received. With an online tenant portal, you can access the portal from the convenience of your laptop, smart phone, tablet, or PC.

While the ability to log maintenance requests is one of the biggest advantages of an online tenant portal, there are also many other advantages. Among those benefits is the ability to offer more payment options. Today, an increasing number of tenants prefer the convenience of being able to pay online. Online payments also make it much easier and convenient for you to collect your payments and rest easy knowing that you do not need to chase tenants for payments.

One of the most important ways to maintain a good relationship with your tenants and even encourage the loyalty of quality tenants is to maintain proper communication. An online tenant portal allows you to do precisely that. Regular email is typically not a secure or reliable method for communicating with tenants, especially regarding sensitive topics. With an online portal, you gain the ability to communicate with an in-built messaging system with no worries.

Online portals are not only beneficial for use with tenants, but they can also be helpful for use with applicants, as well. As you probably already know, it can be time-consuming and challenging to keep up with multiple rental applications. Add in tenant checks and background checks and it can become even more burdensome to keep track of everything.

Ensuring that you maintain all of the proper records as they relate to rental applications is imperative. This can be particularly true in situations in which you need to reject an applicant based on information received as part of a free tenant check, background check, or credit check. If you do not maintain the proper records, you could be placing yourself and your business at legal risk.

An online tenant portal with VerticalRent gives you the ability to maintain your business in a much more organized and efficient manner while ensuring that nothing slips through the cracks.


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