The Landlord/Tenant Relationship: How to Communicate Better

As a real estate investor, your role as landlord helps you to earn a living. You rely on your rental properties to bring in monthly income, whether your focus is residential, commercial or vacation homes.

  • Friday, June 15, 2018


As a real estate investor, your role as landlord helps you to earn a living. You rely on your rental properties to bring in monthly income, whether your focus is residential, commercial or vacation homes. Technology continues to advance, and in 2018, there are options that landlords can take advantage of to better streamline the landlord/tenant relationship. Knowing how to effectively communicate with your current and prospective tenants will assist you in being successful with your rental properties.

Mobile Communication

For most investors, a mobile device is used for communication. You most likely use your personal telephone number to speak to real estate agents for new properties, with tenants for rental needs, for speaking to maintenance companies for work-related needs, the list can go on and on. But you also use your mobile for personal needs, such as communicating with friends and family. When using your personal mobile number for business, it can be difficult to differentiate who is who when answering the telephone.

You need to know how to answer when the phone rings to have a successful business. You do not simply want to say ‘Hello’ for business calls. You need to have a personal greeting. So, how do you separate business from personal when it comes to mobile usage? With Vertical Rent Hub, you have the option to create a dedicated phone number for your business needs, that will go straight to your mobile device. You will then be able to determine who is calling and how to answer the phone.

Keep it Professional

With a dedicated mobile number for your business needs, you can easily answer with a preferred greeting and remain professional during your conversations. No more mistakes when answering the phone and you can keep track of your business dealings with ease.

With Vertical Rent Hub, you will be given a business number, SMS number, Fax Number and email address. This way, you can receive information in a variety of ways. Texts will come in separately for business as well as emails, so you can get back to clients quickly. With this option, you will know instantly if an incoming phone call, text or fax is from a client or friend/family.

Streamline the way you do business by creating a separate line for your rental property needs. Your day will be better served as you know who is contacting you every time the phone rings or you receive a text message!


VerticalRent® is not a law firm, and the employees of VerticalRent® are not acting as your attorney. Our educational blog or landlord forms engine is not a substitute for the sound advice of a local attorney, whom is familiar with your local laws and regulations. VerticalRent® cannot provide you with legal advice, nor are we permitted to engage in the practice of law.

We are prohibited from providing you with any sort of advice, opinion, explanation, or recommendation about your possible legal rights – which may include remedies, options, defenses, or the selection of landlord forms available on the VerticalRent platform. Our platform is designed to provide landlords and property managers with powerful online tools to screen applicants, collect rent online, advertise vacancies, and generate free landlord forms. To that extent, our blog often publishes general information on issues commonly encountered by landlords – such as evicting tenants.

Although VerticalRent takes every reasonable effort possible to ensure the accuracy of its consumer reports and landlord forms, we do not guarantee or warrant the information to be correct, complete, or up-to-date. The law changes rapidly across the United States, from jurisdiction to jurisdiction. We will not be held responsible for any loss, injury, claim, damage, or liability related to the use of our blog, landlord forms or consumer reports generated from this platform.

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